Privacy Policy

SERDYN FARMING

PRIVACY POLICY

Last Updated: 25 May 2026

This Privacy Policy explains how Serdyn Farming (Pty) Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit www.serdyn.co.za (“the Website”). We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Who We Are

Serdyn Farming (Pty) Ltd is a South African registered farming business operating from Weltevrede Farm, off Station Road, Riebeek Wes, Western Cape. We produce and sell wine, gin, honey, and other farm produce. For any privacy-related queries, contact us at info@serdyn.co.za or 083 608 8284.

2. What Information We Collect

We may collect the following personal information:

  • Name and surname
  • Email address
  • Phone number
  • Delivery address
  • Age verification confirmation (you confirm you are 18 or older)
  • Order history and purchase details
  • IP address and basic website usage data (via cookies)

We do NOT collect or store your payment card details. All payments are processed securely by our third-party payment provider (e.g. PayFast or similar). Please refer to their privacy policy for how they handle your payment data.

3. Why We Collect Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send you order confirmations and delivery updates
  • Respond to your enquiries submitted via the contact form
  • Comply with legal obligations (including age verification for alcohol sales)
  • Improve our website and customer experience
  • Send you marketing communications about our products — only if you have opted in

4. Age Restriction — Alcohol Sales

Our website sells alcoholic products (wine and gin). By using this website and placing an order for alcohol, you confirm that you are 18 years of age or older. We do not knowingly collect personal information from persons under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it immediately.

5. Legal Basis for Processing (POPIA)

We process your personal information on the following grounds:

  • Performance of a contract — to fulfil orders you have placed
  • Legal obligation — to comply with South African law, including age verification requirements under the Liquor Act
  • Legitimate interest — to run and improve our business
  • Consent — for marketing emails (you may withdraw this consent at any time)

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only with:

  • Payment processors (e.g. PayFast) to handle transactions securely
  • Courier or delivery partners to fulfil your order
  • IT or website service providers who help us operate the website, under confidentiality obligations
  • Law enforcement or regulatory authorities if required by law

7. Cookies

Our website uses cookies — small text files stored on your device — to help the site function properly (e.g. keeping items in your cart). We may also use analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work correctly if you do.

8. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Order records are typically kept for 5 years in line with standard accounting requirements. Marketing consent is kept until you withdraw it.

9. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Request that we correct inaccurate or outdated information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@serdyn.co.za.

Information Regulator contact details: inforeg@justice.gov.za | 010 023 5207

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review it periodically.

12. Contact Us

For any questions about this Privacy Policy, please contact:

  • Serdyn Farming (Pty) Ltd
  • Weltevrede Farm, off Station Road, Riebeek Wes, Western Cape
  • Email: info@serdyn.co.za
  • Phone: 083 608 8284
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