Return and Refund Policy

SERDYN FARMING

RETURNS & REFUNDS POLICY

Last Updated: 25 May 2026

We take pride in every bottle we produce and every order we send. If something is not right, we want to fix it. Please read below to understand how returns and refunds work at Serdyn.

1. Our Promise

If your order arrives damaged, contains the wrong item, or a product is faulty, we will make it right — no hassle. Simply contact us within 14 days of receiving your order and we will arrange a replacement or full refund.

2. Quick Reference

SituationCan You Return?Who Pays Return Shipping?
Item arrived damagedYesWe do
Wrong item sentYesWe do
Faulty / spoiled productYesWe do
Change of mind (unopened, non-perishable)Case by case — contact usCustomer pays
Opened wine / gin / food productsNoN/A

3. Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please:

  • Contact us within 14 days of receiving your order
  • Email info@serdyn.co.za with your order number and a description of the problem
  • Attach clear photos of the damaged item and packaging

We will arrange a free collection or ask you to dispose of the item safely (for broken glass), and will send a replacement or issue a full refund within 7 business days — your choice.

4. Faulty or Spoiled Products

If a wine or gin product is corked, spoiled, or otherwise faulty, contact us within 14 days of delivery. We will assess the claim and, where valid, arrange a replacement or refund at no cost to you. We may ask you to return the product or provide photos depending on the situation.

5. Change of Mind

We understand that sometimes things change. For non-perishable, unopened goods (e.g. merchandise, accessories), you may contact us within 14 days to discuss a return. Please note:

  • The item must be unused and in its original, undamaged packaging
  • Return shipping costs are the responsibility of the customer
  • A refund will be issued once we have received and inspected the returned item
  • We are unable to accept change-of-mind returns on any opened products

6. Products We Cannot Accept Returns On

Due to the nature of our products, we are unable to accept returns on:

  • Opened wine or gin bottles
  • Opened food products (honey, flour, or other farm produce)
  • Products that have been stored incorrectly after delivery
  • Products reported outside the 14-day window (unless a latent defect is discovered later — see Section 7)

This is consistent with standard practice for consumable goods and does not affect your rights under the Consumer Protection Act.

7. Consumer Protection Act (CPA) Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008. Under the CPA you have the right to:

  • Return unsafe or defective goods within 6 months of purchase, even if the defect was not immediately visible
  • Receive a replacement, repair, or full refund for defective goods

If you believe you have a valid CPA claim outside our standard returns window, please contact us and we will assess it fairly.

8. Refund Process

Once a return or refund has been approved:

  • Refunds are processed within 7 business days of approval
  • Refunds are issued via the original payment method (e.g. back to your card via PayFast)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank to reflect the refund

9. How to Contact Us

To start a return or report a problem, please get in touch:

  • Email: info@serdyn.co.za
  • Phone: 083 608 8284
  • Address: Weltevrede Farm, off Station Road, Riebeek Wes, Western Cape

Please have your order number ready — you will find it in your order confirmation email. We typically respond within one business day.

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